Customer demands server to cancel their order despite it being almost ready, server reluctantly agrees, only for customer to change his mind 15 minutes later: ‘We have to remake it’

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Bar Mor Hazut • Senior Editor
Mar 3, 2025 10:00 AM EST

One thing they never teach you in school, and maybe they should, is how to be a good customer. While some elements are pretty straightforward, others still require some skill that many people fail to possess and should be taught. 

For example, many of us have no idea how to tell a server we are unhappy with the food we got and want to send it back. Even if the food we got is not remotely close to what we ordered, and it's completely the restaurant's fault, we still feel extremely awkward about it.

On the other side of the coin, you have entitled customers who don't care about anything at all. They will make demands and unreasonable requests, and let the servers deal with the outcome. They are the type of customers servers hate the minute they open their mouths to order, and cheer as soon as they are out of the door.

If you ask us, a quick lesson in proper behavior as a customer could benefit a lot of people, and that includes the customers in the story down below.

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  • It all started when these customers asked their server to cancel the dish they ordered way too late, while it was almost ready to be served. Annoyed yet uninterested in drama, the server agreed, which resulted in an uncomfortable conversation with the chef.

    The situation reached a new boiling point when the customers decided to change their mind again and reorder the same dish, keep scrolling to read how that turned out.

  • 01
    Cheezburger Image 10474702592
    via SolStock

    The image does not depict the actual subjects of the story. Subjects are models.

  • 02

    "hiiii, you’re going to hate me.”

    And they're almost never wrong. "Sorry, we ordered too much food, can you cancel the baked lobster roll that is already in the oven?"
    via anonymousashhh
  • 03
    "Sure, we can cancel it, but it's very likely almost ready, are you SURE you don't want it? Maybe in a to-go box?"
    via anonymousashhh
  • 04
    "No, we can't eat all that. Please cancel it." I approach the easy to anger chef and tell him to cancel it. "What do you mean? It's already made.
    via anonymousashhh
  • 05
    Did you ring it in by MISTAKE?" "No chef, they cancelled it, they're too full, I'm sorry."
    via anonymousashhh
  • 06
    Chef manages to resell it within 5 minutes, it's a popular dish. 15 minutes pass. I am bussing a table near the cancellation.
    via anonymousashhh
  • 07
    "Hiii! Excuse me!!! You're going to haaaaate me. We decided we actually do want the baked lobster, you can bring it now please"
    via anonymousashhh
  • 08
    "Sir, we are going to have to remake it." "What? No, just bring us the one we ordered."
    via anonymousashhh
  • 09
    "Sir, that was 15 minutes ago, we don't have it, would you like to wait?" deep sigh as if I am the inconvenient person here "Sure, we will wait."
    via anonymousashhh
  • 10
    Closing them out, "Did we want any desserts?" "No thanks, we're full."
    via anonymousashhh
  • 11
    walks to exit, stops at dessert case, ogles, proceeds to look around and then lock eye contact with me. I walked into the back never to be seen again.
    via anonymousashhh
  • 12
    Cheezburger Image 10474703360
    via StockSnap

    The image does not depict the actual subjects of the story. Subjects are models.

  • 13
    anonymousashhh OP I've been serving 10 years, and I was too in shock to have handled this any differently. I'm a bit of a pushover, which works well to keep me from losing my s´´t at stupidity.
    via anonymousashhh
  • 14
    The chef was furious and treated it as though I was personally at fault. He wanted me to convince them to just take the dish to begin with. The look on his face when I told him to remake it he was so angry
    via anonymousashhh
  • 15
    I'm pretty sure our work relationship is forever tarnished. He berated me and told me I should have found a way to make them keep it in the first place. I'll just bring it to the table and force feed them next time.
    via anonymousashhh
  • 16
    JonRabbitTail Whats stopping you from saying 'no, we cannot cancel it'? Seems like it's their mistake, you shouldnt catch the heat
    via JonRabbitTail
  • 17
    anonymousashhh OP Shift lead caught wind of the situation and attempted to do so. He approached the table while I was out of earshot, and reached the decision to void the dish.
    via anonymousashhh
  • 18
    anonymousashhh OP I thought that would make my story too long. But I guess it's relevant to it.
    via anonymousashhh
  • 19
    WiggleSparks I once told a table no, we can't cancel your order. It was in the window. I was literally walking to get it when they called me over to cancel it. I served it to them. They were psed. Got zero tip, but it was worth it.
    via WiggleSparks
  • 20
    Zestyclose_Entry_483 When they "re-ordered", my response would've been "sorry we are out of that now"
    via Zestyclose_Entry_483
  • 21
    mummyfts "You're going to hate me....” "I already do."
    via mummyf**ts

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customer service server customers reddit story restaurant chef food service workplace food Reddit tales from your server restaurant server entitled people service industry
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